Nothing is more important to us here at High Noon Holsters^® than your satisfaction.  We want every experience you have in dealing with us to not only be pleasant and rewarding, but an outstanding example of customer service.  No one is perfect, even though we strive to be, and from time to time we all make mistakes. As far as customer service goes, here at High Noon Holsters^® we don't care who made the mistake, the only thing we care about is your satisfaction.  This is why we feel we have the best service policy and customer service in the industry.  Dealing with High Noon Holsters will be a very positive and memorable experience for YOU!

          With that said, human mistakes do happen and dealing with a natural product like leather or horsehide can sometimes be difficult. The cows and horses don't always cooperate and we don't always catch them in the act! If a mistake happens from the cows, horses or humans, all we ask is that you give us the "chance to make it right." That's our goal

 Our service policy goes something like this:

#1 The Process: For any item purchased direct from High Noon Holsters, we do not have to wait for the return to come in to send you out a replacement or a different product, it just doesn't make sense. We just put the replacement order to the head of the line and ship ASAP. So in other words, whatever leaves High Noon Holsters is charged and whatever is returned to High Noon Holsters is credited. This is the fastest way to do it and less confusing for all of us involved.
 Returns must be made within 30 days after receiving product.

#2 Our Mistake: Any item purchased direct from High Noon Holsters that is returned accompanied by a copy of the original invoice and with a return authorization number will be exchanged, credit memo issued or purchase price refunded, your choice.  We pay the round trip shipping. Returns must be made within 30 days after receiving product.

#3 Your Mistake:  Any item purchased direct from High Noon Holsters that is returned accompanied by a copy of the original invoice and with a return authorization number will be exchanged, credit memo issued or purchase price refunded, your choice.  You pay the round trip shipping. Returns must be made within 30 days after receiving product.

#4 Defective Product:  Any defective item purchased direct from High Noon Holsters may be returned for repair, replacement, exchange, credit memo or full refund, your choice. We pay the round trip shipping.  Our return percentages for defective items are so low they are almost immeasurable. But if it happens,  defective item returns are top priority here at High Noon Holsters and are processed within 2 business days.

 #5 Other Returns: Any other returns must be made within 30 days after receiving product. Please call first because minor situations can be worked out over the phone. No returns will be accepted without prior factory authorization. Returns cannot be accepted for items that are altered, discontinued, custom made, or not purchased directly from High Noon Holsters.